Netnography for Ad Campaign Effectiveness Assessment


Word cloud results from sentiment analysis of Dr. Pepper’s new ad campaign

The author of the review article is correct in noting some big deficiencies in the natural language understanding of current search categorizations:  “Of course, analyzing sentiment is tricky and not an exact science. In the above example, words such as “die” and “crap” might be placed into the negative category, while the overall tone of the tweet is more joking/positive.” There are many other deficiencies, a number of which the managers from a range of marketing companies raised in our discussion at MSI.

Richard Matheson, RIP

Richard Matheson, science fiction legend, is dead at the age of 87.

Richard Matheson, science fiction legend, is dead at the age of 87.

One of the greats of the science fiction world passed away on Sunday at the age of 87.

Richard Matheson’s work is remarkable because he was one of the first writers to truly master the emerging mass media of science fiction and horror, and combined science fiction-horror. He wrote 16 episode of The Twilight Zone, including some of the most inventive and frightening episodes. Personally, I loved the silent terror of The Invaders most, but the shocking Terror at 20,000 Fathoms is widely recognized as one of the best, if not the best, Twilight Zone episode.

I also find his episode of Star Trek, The Enemy Within, to be one of the very best. In that episode, a technology accident rips Captain Kirk into two separate beings, one strong and evil, one weak and good. It is a morality play of the very highest order, as are almost all of Matheson’s works.

He entertained and inspired many. Fans of horror and science fiction are mourning the news today. The man will be missed. His work, and his legend, live on.




Developing Netnography

netnography social insights from social media

Today, I completed an encyclopedia entry on Netnography for the new revised International Encyclopedia of Digital Communication, edited by Wolfgang Donsbach and published by Blackwell-Wiley. My involvement was the result of a kind invitation by my colleague Shenja van der Graaf, who I know through my affiliation with the MIT Comparative Media Studies group. That encyclopedia will likely be published in about a year.

Writing this encyclopedia entry got me thinking further about streamlining and developing netnography as an approach. In fact, looking back on many of the things I have written about netnography, I feel that they need a lot of updating. When I read The Field Behind The Screen, it is glaringly obvious that the world today is a completely different place that it was when I researcher and wrote that paper (in 1999-2000) in terms of social media and its pervasiveness, impact, and the tools available to understand it. The basic principles may hold, but so much has changed.

To give you a flavor for some of the changes, let me share a little of my thinking on the matter. If this is interesting or useful, let me know with your comments and I am happy to share more. In fact, it would be outstanding if we could use to blog to test and develop new ideas, which I hope to develop into another book on netnography, one that would continue to build on the principles of the first book.

First, my thinking to date has failed to really engage with the novel and altered ontological, epistemological, and axiological positions that social media and the Internet raise for ethnography. A much closer reading of the anthropologies of technology and the Internet has led me to want to be much more specific in this foundations.I now see this set of philosophical positions leading to particular guidelines for data analysis, interpretation, and representation in order to address the differentiating characteristics of computer-mediated communications, social media and online culture.

netnography word cloudFrom the practical beginnings of netnography, I have always emphasized how netnography adapts a range of extant ethnographic practices—such as making cultural entrée, keeping fieldnotes, interviewing participants, using hermeneutic interpretation, and ensuring consent and a fair cultural representation—to new internet-mediated contingencies. These play out in repeated, fairly standard listings that recur again and again in my writing about netnography: entrée, data collection, data analysis, ethics.

However, these topics are not really what makes netnography unique. After teaching the method for over a decade, it is very clear to me that where there is confusion about netnography, and where the guidelines need to distinguish particular research practices and offer specific guidelines are in several areas.

  1.  How to formulate appropriate questions for a netnographic investigation, or how to know which questions can be studied netnographically?
  2. How to locate data from communities and topics online?
  3. How to know which communities or topics to focus on?
  4. How to handle huge amounts of digital data?
  5. How to narrow data appropriately?
  6. How much software to rely on?
  7. How to navigate online research ethics and procedures?
  8. How to handle researcher immersion?
  9. What is participation in netnography?

As I continue to develop netnography, my writing will rigorously detail these matters and address them with specific procedures. It is crucial to continue developing the method and attuning it to the needs of researchers.